You can reach eebet by email at [email protected], through the /contact/ form, by live chat inside your account, or by phone from 9am to 9pm. Accounts are open to people aged 18 or over living in Bangladesh, and every message needs your player ID so we can trace the session.
ACCESS AND TERMS
Know the Rules Before You Join
Joining eebet is limited to people aged 18 or over who live in Bangladesh and play under their own name. You confirm both points at registration, and before your first payout we check a photo ID against the name on the account.
If you are under 18, or you sign in from a country where online betting is restricted, we close the account and return any balance that is not tied to an open bet. Rules differ from place to place, so check that betting online is allowed where you live under applicable local law before you deposit.
We do not accept accounts opened from outside Bangladesh, and using a VPN to hide your location breaks our terms. If the law where you are changes, tell support and we will help you close the account cleanly. Our terms are split into short parts, not one long wall of text. The account part covers registration, one account per person and sign-in security.
The cashier part covers deposits and withdrawals in BDT, and what we check before a payout. The betting rules explain when a stake is accepted, when a market is void, and how a settled result stands. The bonus part sets out wagering at 30 times before bonus funds turn into cash you can withdraw.
A responsible play part explains deposit limits and self-exclusion, and the last part covers complaints, disputes and how long we hold records. Read the part that matches your question first. If a clause is unclear, quote the section name in your message and we will point to the sentence that applies.
Age and residence
You must be 18 or older and living in Bangladesh to hold an account. We check again before a first payout, and an account that fails the check is closed and refunded.
One name, one account
Every account is tied to one person and one set of documents. Sharing a login, running two accounts or playing for someone else breaks the terms and can freeze a balance mid-session.
Terms that can change
We update the terms when payment rules or local requirements move, and the date at the top of the page shows the current version. Check it after any deposit.
Asking about a clause
Send the section name and your player ID to our support inbox and we reply in writing. That written answer is the version you can rely on.
SUPPORT CHANNELS
Get a Fast Answer on the Right Channel
Start with live chat when you are mid-session and something has stalled. It opens inside your account on both the mobile browser and the app, and the agent can see your open bet slip without you pasting anything. Email [email protected] for anything that needs a paper trail: a failed bKash deposit, a locked login, a bonus that did not credit.
The /contact/ form feeds the same queue, so pick one, not both. Our phone line runs 9am to 9pm daily for urgent account locks.
Live chat
Open it from the menu in your account and type your question. Agents handle locked logins, missing bonus credit and stuck cashier steps, and they can see your last five transactions while you wait.
Email and the contact form
[email protected] and /contact/ both reach the same inbox. Attach a screenshot of the error and the time it happened, and we can trace the session instead of guessing.
Phone line
Call our Dhaka desk between 9am and 9pm any day for a login lock or an account takeover worry. Have your player ID ready; we will never ask for your password or PIN.
DATA AND SAFETY
How eebet Handles Your Details and Requests
Everything you send us lands in a ticket with your account attached, so you never explain your history twice. We keep chat transcripts and emails for the period our terms describe, then delete them. Ask for a copy of what we hold and we will send it.
What we store
Your name, date of birth, contact details, device and login records, and the transaction history behind every deposit and withdrawal. Nothing beyond what the cashier and identity check need.
Who sees a ticket
Support agents and the verification team see the thread. We do not pass your details to other players, and we do not sell contact lists to outside marketers.
Cookies and sessions
The site uses session cookies to keep you signed in and to remember your language choice. Clearing them logs you out, which is the quickest fix if a page keeps loading an old version.
Changing or removing data
Write from your registered email and say what you want corrected, exported or erased. We confirm in writing, and records we must keep for betting disputes stay closed to general staff.
COMMON QUESTIONS
Clear Answers Before You Write to Us
These are the contact questions our team answers most often, from reply speed to what a message should contain. Read the pair that matches your situation before you open a ticket, because a complete first message saves you a day of back and forth. If your case is not covered here, the channels above are open.
How do I reach eebet support fastest?
Live chat inside your account is fastest during a session. Email [email protected] or the /contact/ form if the issue needs a record you can refer back to later.
What should I include in a message?
Your player ID, the page address, your phone model and browser, and a screenshot with the time. That combination lets us find the session instead of asking you twice.
When can I expect a reply?
Chat is answered while you wait. Email and form tickets get a first reply the same working day, and anything needing the verification team moves to a separate queue with its own timeline.
Can I call instead of typing?
Yes. Our phone line is open 9am to 9pm daily for locked accounts and suspicious logins. Bonus and betting-rule questions are better in writing so the answer stays on record.
What if a payment never arrived?
Send the bKash, Nagad or Rocket transaction ID, the amount in BDT and the time you sent it. We match it against our cashier log and credit or return it once the reference is confirmed.
How do I complain about a settled bet?
Reply to your ticket with the market name and the bet ID and ask for a review. Our terms section on disputes explains the steps, and we answer in writing.