You can hold an eebet account only if you are 18 or over and meet the applicable local law where you play in Bangladesh. This page sets out our responsible play rules: set your limits before you start, stop when you reach them, never chase a loss and take a break when play stops feeling like entertainment.
POLICY IN PLAIN WORDS
Our Responsible Play Policy in Full
Play at eebet is open to adults aged 18 or over who meet the applicable local law where they live. We do not accept accounts from anyone below that age, and we may ask for identity documents to confirm it. One account per person: opening a second one to get around a limit you have set is a breach, and we may close both.
Money limits are yours to set, not ours to guess. Decide a weekly amount before you deposit, keep it to money you would spend on a night out, and stop when the number is gone. Time works the same way: pick how long a session lasts, use a timer, and step away at the end of it. Never chase a loss.
Raising a stake to win back what you already spent is the single habit that turns a bad evening into a real problem, and no game result is owed to anyone. Take breaks. Come back tomorrow if you want to; the lobby, including cricket markets and slot titles, will still be there.
Watch for the signs in yourself: hiding play from family, borrowing to deposit, missing work or study, feeling restless when you cannot play. If any of that sounds familiar, stop for a while, talk to someone you trust, and speak to a doctor or qualified counsellor. Write to [email protected] or use /contact/ and we will act on your instruction.
Who can play
You need to be 18 or over and able to play legally under the applicable local law where you live. We check identity before a first payout and close any account that fails.
What we expect
One account, your own money, your own limits. Sharing a login, borrowing to deposit or opening a second account to dodge a limit already applied counts as a breach.
Your choice of limits
Deposit, spend and session limits sit in your account and you can lower them any time. Raising them takes a written request and a short cooling-off period, so a bad night cannot reset them.
How to ask us
Send the limit, time-out or closure you want to [email protected], or file it through /contact/. We confirm every instruction by email and apply it before you can play again.
REACH A HUMAN
Where to Get Help With Limits
Questions about a limit you set, a break you asked for or an account you want closed go straight to our support desk, open every day from 9am to midnight Bangladesh time. Email [email protected] or file a ticket through /contact/ and you get a reply with a reference number. If you tell us to stop your account, we action that first and answer questions after.
One team handles both play limits and payment queries, so you are not passed around.
Email our team
Send your account email and the exact change you want to [email protected]. Most limit requests are confirmed the same day, and you keep the reply as your record.
Contact form
The form at /contact/ works when you cannot log in. Choose Responsible Play as the topic, describe the issue, and our team replies by email within one working day.
In-account request
Already signed in? Open account settings and set a deposit, spend or session limit yourself. It applies immediately on mobile and on desktop, with no waiting for us.
DATA AND PRIVACY
How eebet Handles Your Account Data
Limit settings, time-out notes and verification files sit inside your account record, never in a marketing list. Identity documents are kept only as long as our auditors require, then deleted. Sessions end when you log out, and a new device always triggers an email alert. Ask for a copy of what we hold, or for a correction, and you get a written answer.
Only staff who handle your account or a payment query can open it.
What we store
Your name, date of birth, phone number, transaction history and the identity documents we check. We keep play records for the period our auditors require, then remove them from live systems.
Identity review
You upload one document through the account page, and we tell you by email whether it passed.
Cookies and alerts
Strictly necessary cookies keep you signed in on your phone, and we do not sell contact data. A sign-in alert reaches your inbox whenever a new device or browser opens the account.
Changes and deletion
You can request a copy, a correction or deletion of non-required data by writing to [email protected]. Anything we must keep for audit stays locked and is never used for marketing.
COMMON QUESTIONS
Responsible Play Questions, Answered
These are the questions our Bangladesh support desk sees most often about limits, breaks and account checks. The answers describe how the process runs on our side, from the settings you control to the emails we send. If your case is not covered here, the same team answers it through /contact/ or by email, and a person reads every message before replying.
How do I set a deposit limit on eebet?
Open account settings, choose Responsible Play, then pick a daily, weekly or monthly deposit cap. The new cap applies before your next deposit, and you can lower it again whenever you want.
Can I close my account for good?
Yes. Use /contact/ and ask for permanent closure. We confirm in writing, and the same email address cannot open a new account without a cooling-off period.
What age do I need to be to play?
You must be 18 or over and meet the applicable local law where you live in Bangladesh. We check identity documents before a first withdrawal and close any account that fails the check.
What happens if I keep losing and want to stop?
Tell us and we act on it. You can pause the account, set a hard spend limit or close it, and we will not send promotional messages while the pause runs.
Can I take a break without closing the account?
Yes. Ask for a time-out of the length you choose, and play and deposits stay blocked while it runs. It lifts only when the period ends, and we do not shorten it on request.
What if play is affecting my family or work?
Stop for a while, tell someone you trust, and speak to a doctor or qualified counsellor about how you feel. Then write to us so we can put limits on the account.