eebet accounts are open to anyone aged 18 or over who registers in their own name and plays from a place where betting is allowed under applicable local law. These terms set out eligibility, the products they cover, offer and transaction rules, who owns the site content, and how to reach us when something needs changing.
ACCOUNT ELIGIBILITY
Who Can Hold an eebet Account
Every account at eebet runs on these terms. To open one you must be at least 18, register in your own name, and play from a place where betting is allowed under applicable local law. If the law where you are does not permit this kind of betting, do not sign up. One person, one account — duplicates and shared logins are closed.
The terms cover what we run: slots, live casino tables, cricket and football markets, and the cashier that moves money in and out. They also explain promotions, how a stake is settled, and why a balance can be held while a check is running. We own the eebet name, the site design and the text on these pages.
Game titles, studio names and payment brands belong to their owners and appear only to describe what we offer. Copying our pages or scraping the lobby is not allowed. We update these terms when the product or the rules around it change, and the new version goes up on this page with its date. Keep playing and you accept the version in force.
If you want your account closed, or you think a decision was wrong, write to [email protected] and we will look again.
What the terms cover
Eligibility, products, promotions, settled stakes, content ownership and account closure. Every clause applies from the moment you sign in, so read the section that matches what you plan to use.
Why we verify identity
Age and location have to be checked before a payout leaves. We ask for a photo ID and a matching mobile number, and we hold the balance until the check clears.
Your choice to close
You can close your account at any time with a written request. We stop marketing at once, settle any cleared balance, and keep records for the period the law requires.
How to raise a change
If a clause reads wrongly for your situation, put the clause number in an email to [email protected] and we reply with a decision in writing.
POLICY CONTACT
Where to Send a Terms Question
A question about these terms should not sit unanswered. Write to [email protected] with your account number and the clause you are reading, and the team picks it up from 9am to 2am Bangladesh time, seven days a week. Most wording questions get a same-day reply.
If the issue is a locked account or an identity check, say so in the subject line and we route it to the right queue instead of sending you between departments.
Email the terms team
Send the clause number, your registered mobile number and a short note on what you need changed or explained to [email protected]. Attach screenshots if a screen showed something different.
Use the contact form
Our contact page carries the same form we use for account and cashier queries. Choose Terms as the topic so it lands with the people who write and update the policy, not general support.
Expected response
We aim to reply within one working day.
DATA AND SECURITY
How We Handle Account Data
The rules only work if the handling behind them is clear. We store your registration details, identity documents and transaction history on our own systems, keep them while your account is open, and hold them afterwards only as long as the record-keeping rules require. Cookies keep you signed in between sessions and remember your language.
You can ask for a copy of what we hold, or ask us to correct it, any time through [email protected].
What we store
Your name, date of birth, mobile number, address and the identity documents you send for verification. We keep transaction records for every deposit, stake and withdrawal so both sides can check a balance later.
Cookies on your phone
Small files hold your session so you are not typing a password on every screen. Clearing cookies signs you out on that device; the account stays untouched, and you log back in with the usual code.
Your part of security
Keep your password and the login code to yourself. We never call or message asking for either, and no staff member will ask you to move funds to a personal account.
Retention and corrections
Close the account and we stop marketing you at once; records stay on file for the period the law requires. Email us to fix a wrong detail and we update it once a valid document arrives.
TERMS QUESTIONS
Common Questions About Our Terms
These are the questions you ask us most often about the terms behind an eebet account. Each answer links back to a clause on this page, so you can read the full wording before you decide anything. If your question is about a specific bet, a locked login or a check on your documents, skip the list and write to the team directly, because those need your account details.
Who is allowed to hold an eebet account?
Anyone aged 18 or over who registers in their own name and plays from a place where betting is allowed. One account per person, and the mobile number and documents you give us must be yours.
Which law applies to my account?
The law where you live, and the rules we follow in Bangladesh. If betting is not legal where you are, or you are under 18, close the account and tell us so we settle the balance.
Do these terms cover bonuses and wagering?
Yes. Bonus credit carries a 30 times wagering requirement before it turns into withdrawable cash, and the full rules for each offer sit on the promotion page.
Can I close my account and open a new one later?
Close it with a written request and we stop all marketing at once. Reopening needs a fresh check, so it is not automatic, and any self-exclusion you have asked for stays in place.
What do I do if a bet or payout is settled wrongly?
Send the bet ID, the time and a screenshot to [email protected] within seven days. We check the server record, reply in writing, and the logs decide it, not a live chat reply.
When do the terms change, and will I hear about it?
We post a new version on this page with its date whenever the product or the rules shift. Material changes are emailed to the address on your account before they take effect.